Small Business Sales Operations Specialist - Phoenix, AZ Job for ...

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Small Business Sales Operations Specialist - Phoenix, AZ

Job ID: 10205261 Position Title: Small Business Sales Operations Specialist - Phoenix, AZ Company Name: UnitedHealth Group Location(s): Phoenix, Arizona, 85001, United States ?

Posted: May 16, 2012 Entry Level: No Job Type: Full-Time

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Position Description:

Provides new business sales support for functions related to new business/presales activities. The person in this position possesses expertise in all major and secondary tasks, has frequent interaction with external brokers and/or agencies and conducts trouble shooting and training functions association with job related task. Scrubs all new business small group case submissions. Communicates missing information to broker and submits group to UeS, Medical Underwriting and Case submission team.

Primary Responsibilities:

• Provide new business sales support for functions related to new business/pre-sales activity.
• Scrub all new business submissions.
• Communicate/obtain missing information to broker.
• Submit group to Underwriting upon receipt of all required information.
• Analyze case information and perform initial field underwriting on certain size cases as appropriate.
• Submit cases to manual rating on certain size cases as appropriate.
• Request & GEO Access reports for certain size cases as appropriate.
• Submit group to Case Installation upon receipt of Underwriting approval.
• Communicate group number and effective date to broker.
• Answer case specific questions from brokers/clients concerning new group submission.
• Update sales tracking systems with case information during presale process as defined.
• Create new business file.
• Provide new business process subject matter expertise.
• Ownership of determining appropriate rate increases/trend have been entered in Prime.
• Work with Prime rating team and /or Underwriting to ensure rating accuracy in the system.
• Facilitate changes in field office broker database.
• Answer case specific questions for brokers.
• Take all incoming phone calls pertaining to the installation of small business and resolves any new business quote or installation problems posed from the brokers or customer groups.
• Direct on-going service issues that arise in the small business market (i.e. billing and claims research, resolving medical, mental health and prescription issues) to the proper service line or appropriate department.
• Process all new incoming health care business.
• Provide various open enrollment and eligibility support tasks.
• Generate proposal for medical and ancillary products.
• Email and or fax proposals to agents.
• Projects as assigned.
• Assist in coordinating broker certification program

Requirements:

• High School Diploma/GED.
• 1 years of experience supporting a sales team or account executives
• 1 years of experience building and maintaining client relationships
• Must have 1 years of experience working with agencies and/or brokers
• Proficient user skills in Microsoft office applications including Word and Excel.
• Prior experience in the healthcare industry preferred.
• Demonstrate customer service skills in a professional business environment is preferred.
• Excellent understanding of sales processes and products offered by UHC is desired.
• Process and operational oriented.
• Focused on results, organized and analytical thinker.
• Extremely detail-oriented.
• Ability to organize and prioritize work.
• Be able to multitask
• Ability to work both independently and in a team environment.
• Ability to handle high stress situations and tight deadlines.
• Strong clear communicator
• Health and life insurance license is preferred.

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Requisition #: 380993

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